Need a replacement or an additional name plate? Pick your colour (the colour names are the names you see on the name plates), your font (see photo of 4 font options) and your customization (the name or phrase you would like - max 12 characters).
Custom Name Plate
Always wash with a fresh , warm damp microfiber cloth and dry immediately. Avoid cleaning products and harsh chemicals as they could damage the wood. If spills occur, wipe up immediately after use. The toddler tower should be used indoors at all time. Make sure all hardware pieces are tightened regularly using the allen key provided. Check that all pieces are present, in their proper position and free from damage before each use.
Plastic Bags can be dangerous once a package is opened and items removed please place in garbage. To avoid the danger of suffocation, keep plastic bag away from all babies and Children. Danger- contains small parts ,choking hazard not suitable for children under 3. Never leave a child unattended.
This product contains small parts. This product must be assembled by an adult. This product is designed for domestic and indoor use only. Plastic bags and other plastic elements should be removed immediately and kept out of the reach of children as they present a suffocation risk for children. Do not over-tighten hardware as this may cause the wood to crack. Do NOT use an electric drill to assemble.
Your child MUST be under parental supervision AT ALL TIMES when using this product. Ensure that the module is stored away and out of reach of children when not in use.
This product is designed to be used by only one child at a time. This product should be used on an even, flat surface and at least 1.8 meters (6 feet) away from a wall, furniture piece or other structure.
Wood is a natural material that can bear marks and since every tree is unique, every unit of this item has its own specific wood grain, color, knots, and tiny cracks.
These variations in texture and color are normal and natural in handmade wood products. These unique variations and marks are proof of quality, not defects and they make each product unique. Wood is durable, renewable, and recyclable. It also ages naturally, giving each piece of furniture its distinct features and markings. Over time, the wood used for indoor modules may experience faded coloring, cracks, and other deformations. These features give the wood its character and natural beauty and do not affect the structural integrity of the product itself. These are not quality issues.
No claims, representations or warranties, whether express or implied, are made by both our companies as to the safety, reliability, durability and performance of any of our companies' products. Furthermore, our company accepts no liability whatsoever for the safety, reliability, durability and performance of any of our companies' products."
This LIMITED WARRANTY covers defects in workmanship and materials for a period of two years from the date of first retail purchase. During the warranty period, Stand by me furniture will replace or repair, at its sole option, any defective stand by me furniture product returned to us, or to one of our dealers, by its original purchaser. This warranty does not cover problems that result from abuse, accident, misuse, or problems with electrical power. It does not cover uses not in accordance with the instruction manual. It does not cover commercial use of the product.
This toddler tower is provided as is without any guarantees or warranty. In association with the product, Stand by me furniture. makes no warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, of title, or of noninfringement of third party rights. Use of the product by a user is at the user’s risk.
NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A SPECIFIC PURPOSE, THE PRODUCTS TO WHICH THE INFORMATION MENTIONS MAY BE USED WITHOUT INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS, OR OF ANY OTHER NATURE ARE MADE WITH RESPECT TO INFORMATION OR THE PRODUCT TO WHICH INFORMATION MENTIONS. IN NO CASE SHALL THE INFORMATION BE CONSIDERED A PART OF OUR TERMS AND CONDITIONS OF SALE.
You have 30 days after the delivery of your order to return an item* After the 30 days, Stand By Me will no longer accept returns. No exchanges allowed.
**exceptions apply, please see below
In order to Return your item all of the following conditions must be met:
Items must be in perfect , unused, unassembled and resalable condition
Item was never assemble
Item is in its original packaging, No returns will be allowed in different packaging then received and must be in the same condition
All parts must be returned and in original condition
Items need to be returned within the given time frame authorized by a Stand By Me employee once the return form has been completed.
Disclaimers for Returns
Customer must cover all shipping costs and arrange all return shipping
Original shipping fees are not refundable
We are able to accept/refuse a return if it does not comply with all of our return conditions
In the scenario that you return does not meet all of our conditions, we will return back to you at your own expense of 60% of the item value will be refunded to you in form of a online store credit
Items that cannot be returned
Items sold as pre order
Items not in original packaging
Items that have been assemble partially or fully
Items that have been won by a giveaway or draw
Order fullfillment will be within 4 weeks for all custom orders. Once your order is fulfilled, you will receive an email notification based on which shipping option you picked:
1. Canada Wide Shipping $34.99/toddler tower - receive a tracking # from shipping outlet
2. Local Delivery - if your address is within 50km of Lethbridge, AB, you will have the option of delivery to your home for $12.99, we will email you a date and time for drop off
3. Free Local Pickup - if you are Lethbridge local we will have a free pick up option - once your order is fulfilled you will receive an email with dates and locations for pick ups